I just placed an order. When will it ship?
We do our best to ship orders as quickly as possible. Please allow 1–3 business days for processing before your order ships.
Once shipped, the average delivery time is 5–12 days.
Tracking numbers will be updated 3–5 days after your order has been shipped.
If you haven't received a tracking number after 7 business days, please contact us at contact@wishluna.com.
I'm not happy with my order. Can I return it? What if there's an issue?
We offer a 100% money-back guarantee for products that are defective or damaged.
You have 30 days to return the item for a full refund. Return shipping is at your own expense.
Once we receive the product, we will refund the full amount of your original purchase.
Please include your name and order number with the return.
Note: If your package is still in transit, you must wait for it to arrive before starting a return.
Can I cancel my order?
Order cancellations are not always guaranteed.
We are only able to cancel orders within 10 minutes of placement.
Please double-check your order before confirming your purchase.
I entered the wrong address. What should I do?
If you made a mistake with your shipping address, please reply to your order confirmation email or contact us at contact@wishluna.com within 24 hours to update it.
We can only change the address within that timeframe.
Unfortunately, no refunds will be issued if an incorrect address is submitted and not corrected within 24 hours.
I have a question that isn’t listed here. Can you help?
Absolutely! Please email us at contact@wishluna.com and we’ll be happy to assist you.
To receive a faster response, make sure to include your order number in the message.
Thank you!